KISUMU Deputy Governor Ruth Odinga has accused some Kenya Airways staff in Kisumu of being “arrogant”. Speaking to the Star on the phone on Thursday evening, she said the KQ staff lack customer service skills. Ruth said they have been replacing passengers’ names with those of their close friends and treating them “casually”. She said her ticket was given to another passenger on Thursday evening though she had booked earlier. Ruth said she had booked a flight to Nairobi.
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